Cloud phone systems (UCaaS)
Calling, voicemail, video, and messaging on desk phones, laptops, and mobile apps, managed from one portal, for one office or twenty.
Business phone systems
Cloud phones and contact center, chosen for how your firm actually works
The “best” phone system depends on your CRM, your compliance rules, how customers reach you, and whether your people live in Teams, on desk phones, or on the road. We start there, then compare the providers that fit.
What we help you buy
Everything that rings, routes, records, and texts
Contact center (CCaaS)
Queues, IVR menus, skills-based routing, callbacks, omnichannel chat and SMS, quality management, and reporting for teams that live on the phone.
Call and text recording
Recording, retention, and archiving of calls and business texts, integrated with the archiving platform your compliance team already uses.
Microsoft Teams and Zoom calling
Business numbers inside the collaboration tools your staff already use, with the call routing and reporting a real phone system needs.
Business texting
Two-way texting from your business numbers, with the carrier registration (A2P 10DLC) needed so messages get delivered.
Conversational AI
AI receptionists, voice agents, and call summaries, evaluated for latency, accuracy, and how well they hand off to people.
Copper line (POTS) replacement
Cost-effective replacements for aging analog lines on alarms, elevators, fax machines, and fire panels.
SIP trunking
Modern carrier connections for organizations keeping an on-site phone system a while longer.
Number porting and cutover
Paperwork, port scheduling, and go-live coordination so your phones keep ringing through the switch.
What we look at first
The questions that decide the right phone system
Integrations
Which CRM, practice, or field service software must calls and texts connect to?
Compliance
What has to be recorded, retained, or archived, and for how long?
Customer contact
How do customers reach you: calls, texts, chat, or all three, and during which hours?
How people work
Desk phones, softphones, Teams, or mobile apps, in the office, at home, or on the road?
Providers we compare
A sample of the cloud phone and contact center platforms in our portfolio. We are independent and not tied to any one of them.
- RingCentral
- Vonage
- Zoom
- Dialpad
- GoTo
- Aircall
- Avaya
- Broadvoice
- IntelePeer
- Talkdesk
- NICE CXone
- Genesys
Insights
Guides on business phone systems
Business phones
Finding the Perfect Fit: Selecting the Best Phone System for Your Unique Business Needs
There is no single best phone system. How to match cloud phone features, integrations, and cost to your business needs.
Business phones
Why Businesses Need to Shop for New Business Phone Services at Contract Renewal
Why contract renewal is the best time to compare business phone services, and what to check before you sign again.
Business phones
Exploring Integration Options for Phone Systems with Microsoft Teams
Direct Routing, Operator Connect, and other ways to integrate business phone service with Microsoft Teams, compared.
Frequently asked questions
What is a cloud phone system (UCaaS)?
A cloud phone system, also called unified communications as a service (UCaaS), runs your business phone service from a provider’s data centers instead of an on-site phone system. Calling, voicemail, video meetings, messaging, and business texting work on desk phones, computers, and mobile apps, and you manage users from a web portal.
Can we keep our existing phone numbers?
In most cases, yes. Business numbers can usually be ported to a new provider. We collect the documents the new provider needs, schedule the port, and coordinate cutover so calls keep ringing through the change.
Will a new phone system work with Microsoft Teams?
Many providers offer Teams calling, so your staff can make and take calls in Teams with your business numbers. We compare the Teams options against standalone cloud phone apps and recommend what fits how your people actually work.
Can calls and text messages be recorded and archived for compliance?
Yes. Many platforms offer call recording, and business texting can be captured and sent to the archiving system your compliance team uses. We confirm what your policy requires, then source a platform that captures it. Menadena does not provide legal or compliance advice.
What should we do about our old copper phone lines?
Carriers are retiring traditional copper lines (POTS), and costs on the lines that remain keep rising. We help you replace them, including lines used for alarms, elevators, fax, and fire panels, with cloud or wireless alternatives.
What does it cost to work with Menadena?
Menadena earns commissions from suppliers as an independent sales agent. Because we represent many suppliers rather than one, our recommendations follow your requirements, not a single vendor’s quota.
Ready to compare phone systems?
Bring your current bill and contract end date. We will map what you have and show you what else is out there.